1. Scope of this Policy
Golden Travel Routes Private Limited (“GTR”, “we”, “us” or “our”) respects your privacy. This policy applies to information collected through the Golden Travel Routes website, travel enquiries, booking communications and related customer interactions.
2. Information We Collect
Depending on the service you request, we may collect information such as your name, phone number, email address, destination preferences, travel dates, number of travellers, accommodation preferences, booking details and other information you choose to provide.
We may also receive basic technical information associated with your visit, such as browser or device information and website usage data, where such information is made available through the website or its supporting services.
3. How We Use Information
We may use information to:
- respond to enquiries and travel-planning requests;
- prepare quotations and itineraries;
- process and manage bookings;
- arrange hotels, transportation, activities and other requested services;
- communicate confirmations, changes and important travel information;
- provide customer support and resolve service-related issues;
- maintain business, accounting and booking records; and
- improve our website, services and customer experience.
Where permitted by applicable law, we may also use contact information for relevant business or promotional communications. You may request that such communications be stopped.
5. Payment Information
Where online payment facilities are used, payment transactions may be processed through third-party payment gateways or financial service providers. Their own terms and privacy practices may apply.
GTR does not ordinarily require or intentionally store complete card details on its website. Guests should use only the payment channels communicated through an authorised GTR quotation, invoice or booking communication.
7. Third-Party Websites & Services
The website may contain links to third-party websites or services. GTR is not responsible for the privacy practices, security or content of websites operated by third parties. Users should review the applicable policies before submitting personal information to those services.
8. Data Security
GTR takes reasonable administrative and technical measures to protect information against unauthorised access, misuse, loss or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Retention of Information
Information is retained for as long as reasonably necessary for the purpose for which it was collected, including enquiry handling, booking fulfilment, customer support, accounting, legal compliance, dispute resolution and legitimate business record-keeping.
10. Your Choices & Requests
You may contact GTR to request clarification about personal information associated with your enquiry, or to request correction of information that you believe is inaccurate. Requests are handled subject to applicable legal, contractual and operational requirements.
If you no longer wish to receive non-essential promotional communications, you may contact us using the details below.
11. Changes to this Policy
GTR may update this Privacy Policy from time to time to reflect changes in its website, services, business practices or applicable requirements. The updated version will be published on this page with the revised date where appropriate.
12. Contact Us
For privacy questions, correction requests or other matters relating to this policy, contact:
406, Laxmi Towers, Swami Vivekanand Road, Panaji, Goa – 403001, India
Phone: +91 7249697573 / +91 8459498091
Email: crs@gtrtours.com / sales@goldentravelroutes.in